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Outsourcing Broker Training Program
Welcome
Welcome Message
About The Program
Introduction to Offshore Staffing
Exploring Offshore Staffing: Strategies, Benefits, and Implementation
Global Talent Strategy: Comparing Offshoring and Nearshoring Approaches
Unlocking Success: Exploring the Advantages of Offshore Staffing
Test Your Knowledge
What To Look For In An Offshore Staffing Provider
The Crucial Role of Office Locations in Selecting an Outsourcing Partner
Elevating Outsourcing Success: The Significance of Office Facilities in Provider Selection
The Impact of Local Management Structure in Outsourcing Partner Selection
The Critical Role of IT Infrastructure and Performance in Provider Selection
The Role of Accreditations and Certifications in Outsourcing Provider Selection
Navigating Conflicts of Interest in Outsourcing Partnerships: A Vital Business Imperative
Fostering a Vibrant Workplace Culture: Essential Staff Engagement & Development Activities
Strategic Advantage: Choosing an Industry-Specialised Outsourcing Provider
The Power of Customer Testimonials in Outsourcing Selection: Insights Beyond the Proposal
The Executive Connection: Why Access to Outsourcing Company Executives Matters
Test Your Knowledge
Offshore Staffing Business Models
Overview of Offshore Outsourcing Models
Seat Leasing Model
Staff Leasing Model
Co-Sourcing Model
Comprehensive Outsourcing Model
Build-Operate-Transfer Model
Test Your Knowledge
Offshore Pricing Structures
Seat Leasing Pricing Considerations
Staff Leasing Pricing Considerations
Hourly Rates vs Monthly Service Fee
Understanding Billing Add-Ons
Test Your Knowledge
Key Contract Considerations for Clients
Navigating Agreements for Effective Partnerships
Exit Clauses in Outsourcing Contracts
Managing Public Holiday Surcharges in Outsourcing Contracts
Understanding Employee Entitlements and Benefits
Annual Indexation & Foreign Exchange Risks
Test Your Knowledge
Offshore Staff Recruitment
Efficient Initial Screening and Testing Methods for Offshore Staff Recruitment
The Significance of Proximity and Transport Links in Offshore Team Selection
The Crucial Role of Family Support Structure in Offshore Team Recruitment
Identifying and Evaluating Job Hopping Patterns in Potential Team Members
Test Your Knowledge
Operational Management of Offshore Teams
The Significance of Leadership in Building and Sustaining Offshore Teams through Outsourcing Providers
Managing Offshore Teams through Well-Defined Business Processes and Policies
Maximising Performance and Collaboration: The Power of KPIs for Offshore Staff and Outsourcing Providers
Managing Underperformance in Offshore Teams
Test Your Knowledge
Finding New Offshore Staffing Clients
Spotting Opportunities Within Your Professional Network
Tapping into Job Boards for Offshore Outsourcing Prospects
Use Industry Events to Uncover Offshore Outsourcing Prospects
How Social Media Sparks Connections with Prospective Outsourcing Clients
Leveraging Local SEO for Offshore Outsourcing Prospects
Test Your Knowledge
Tools & Resources
Master the Art of Outreach: Proven Tips for Outbound Email Campaigns
Elevate Your Business Development with These Outbound Email Templates
Master the Art of LinkedIn Outreach with These Templates
Provider Assessment Matrix & Comparison Tool
Request For Proposal (RFP) Template
Offshoring Staffing Commission Structures
How It Works
Next Steps To Get Started
Accreditation with The BPO Network
Teach online with
Understanding Employee Entitlements and Benefits
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